Q: Why should I use a collection agency?

A: We want your business to thrive as much as you do! Collecting receivables and chasing delinquent accounts can be time-consuming and frustrating for your staff. Using a company like MACS allows you to focus on the customers who are paying on time for products and services, which will help your business thrive.

Q: Why should I choose MACS as my collection agency?

A: MACS is a family-owned business with over 80 years of combined experience and strong ties to the business community. Our diverse client base includes health clinics, law firms, public agencies, and retail outlets. Regardless of the size of your business, your account is our priority. We work hard to collect the money owed to you while helping you maintain positive relationships with your customers.

Q: When and how often can I expect money to come in?

A: We can't always predict when a new client will see the first recovery check. Since we work on a contingency basis, rest assured that we are as eager as you are to collect on accounts. We look forward to personally delivering checks to our clients every month.

Q: I want to reduce the number of collections I send to a third-party collector, and be more efficient with those I do contract out. How can I improve receivables recovery in my office?

A: It's important that you obtain as much information as possible when a consumer first retains you for services. It helps to have internal policies and procedures in place if and when collection activity becomes necessary. For example, when a consumer retains your services or becomes a resident of your property, they are essentially becoming a creditor. It is important that the consumer provides you with all the information about their credit history and references. We encourage our clients to contact us at the first sign of delinquency, when accounts are most likely to be recovered.